Developing Poise: Keeping Your Cool When Things Get Hot
"Can you take a reprimand without blowing up? Can you take a turndown without being visibly discouraged? Can you laugh with the others when the joke is on you? Can you keep your spirits up when things go wrong? Can you keep cool in emergencies? The natural leader answers all these with a confident Yes." - Donald A. Laird (quoted in "The 5 T's of Mastering the Art of Poise")
